Frequently Asked Questions
Everything you need to know about shopping at X Planet Games
How long does shipping take for apparel orders?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for clothing items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that limited edition drop items may have specific return restrictions.
How do I know which size will fit me best?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Are your products ethically sourced?
Yes, X Planet Games is committed to ethical manufacturing. We partner only with suppliers who adhere to fair labor practices and environmental sustainability standards.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.